Refund Policy

Last updated: December 2024

Our Commitment to Customer Satisfaction

At Giuliano Builders, LLC, we are committed to providing high-quality mobile home repair services and ensuring customer satisfaction. This refund policy outlines our approach to addressing concerns and resolving issues with our services.

Service Satisfaction Policy

We stand behind the quality of our work and materials. If you are not satisfied with our mobile home repair services, we will work with you to address your concerns and find a satisfactory resolution.

Warranty Coverage

Our services come with warranties on both labor and materials as specified in individual service agreements. Warranty terms vary by type of work performed and will be clearly outlined in your service contract. We will repair or replace defective work or materials at no additional cost during the warranty period.

Refund Eligibility

Refunds may be considered in the following circumstances:

  • Services were not performed as agreed upon in the written contract
  • Work does not meet industry standards or local building codes
  • Materials used were defective and cannot be replaced under warranty
  • Project cancellation before work begins (subject to cancellation terms)

Refund Process

To request a refund or address service concerns:

  1. Contact us immediately to discuss your concerns
  2. Provide detailed information about the issue
  3. Allow us the opportunity to inspect and remedy the situation
  4. If resolution cannot be reached, we will review refund eligibility

Limitations

Refunds may not be available for:

  • Normal wear and tear after service completion
  • Damage caused by factors beyond our control
  • Changes in customer preferences after work completion
  • Issues arising from customer-supplied materials
  • Work performed by other contractors after our service

Dispute Resolution

We prefer to resolve all issues directly with our customers. If a satisfactory resolution cannot be reached, disputes may be subject to mediation or arbitration as specified in individual service agreements.

Contact Us

For questions about our refund policy or to address service concerns, please contact us:

Giuliano Builders, LLC

80 Tom Swamp Rd

Phone: (203) 230-3094

Email: eduardohiggins@gbuildmhome.com